Question 1

Do you provide your own cleaning supplies and equipment?

Accepted Answer

Yes, we bring all necessary cleaning supplies and professional-grade equipment to ensure the best results. We use high-quality, eco-friendly products that are safe for your family and pets.

Question 2

Are you insured and licensed?

Accepted Answer

Absolutely. Grace and Shine is fully insured and licensed for your peace of mind. We carry comprehensive liability insurance and workers' compensation coverage to protect your property and our team.

Question 3

Do you offer recurring cleaning services?

Accepted Answer

Yes, we offer flexible recurring cleaning schedules including weekly, bi-weekly, and monthly services. We can also customize a schedule to fit your specific needs and preferences.

Question 4

Do you clean condominiums and managed properties?

Accepted Answer

Yes, we specialize in condominium and HOA-managed property cleaning. Our team is experienced with the specific requirements and regulations of managed properties and works seamlessly with property managers.

Question 5

What is your cancellation policy?

Accepted Answer

We understand that plans change. Please provide at least 24 hours' notice for cancellations or rescheduling. Late cancellations may incur a fee. We're happy to work with you to find a convenient alternative time.

Question 6

How do you handle special requests or specific areas of concern?

Accepted Answer

We encourage you to share any special requests or areas that need extra attention. Our team is trained to adapt to your specific needs and will ensure your concerns are addressed during every visit.

Frequently Asked Questions